winstar world casino resort in thackerville oklahoma

I have heard of the good reviews of the buffet. Glad that there is a non-smoking, and of course this is near the back of the casino. Its been a very long time that I have been to a casino, forgot there are people smoking. The casinos are closed from 4am-8am for sanitizing. There is a pool but need a wrist band to access.

Surprise that there was wireless charger available. Wish that there was a map of the place other than being online. Since we were checking in late, there was not a line to check in. Be prepare to walk from the Extra Remote Parking, good thing that there is a shuttle to the hotel. There is some kind of construction going on. Had to call the 800 number and be prepare to be on the phone for some time. Shelly said, I didn’t make the mistake I wasn’t even there and they don’t give comp rooms it’s Winstar!! Still no apologies!!! We did enjoy Cascades though.Not sure what is wrong with the online reservation system. How she got Complementary night stay and paying $209 mixed up I still don’t know!! Manager Shelly was rude too!! Shelly said it was 12:30PM and we had until 1PM to pack up and leave the hotel!! I told Shelly the least you could do was apologize for the mistake. She said she made a mistake And thought I’d asked for a second night stay paying the $209. My cell phone or wrong phone did not ring. I still have no idea where she tried to call me back. Sasha said, Oh I’m so glad that you came down I tried to call you back. After I go downstairs I thought let me go ahead and get the room key first. I left hubby in the bed asleep, put on my bathing suit and went down for breakfast. However, To come downstairs sometime that day to get a new room key. Sasha answered and said Yes we could have a comp room. The following day, I called downstairs to inquire about any complimentary comp rooms.

Hubby and I stepped to the side called Winstar and thank goodness Charles was an amazing representative! Have or confirmation number and talked to Neysha on speakerphone to confirm our stay and hotel and lounge package. We were not in Cascades data base either!!! So freaking embarrassing! Neysha over-talked me I had to ask her if I could explain myself versus her constantly interrupting me. Neysha was horrible!! The front desk gave us yellow arm bands and requested for us to check in at Cascades. Hubby and I visited based on Winstar calling us regarding their new Cascades pool promotion($179 for room and access to Cascades with 2,lounge chairs). Horrible experience at Winstar August 27th weekend.

Winstar world casino resort in thackerville oklahoma